My Output File Does Not Match What Has Been Imported into My Accounts Package
If you notice that the information imported into your accounts package does not match what you approved on your account, open a support ticket and we will investigate this for you See ‘How-to Get Support’ for more information on how to create a ticket In your ticket, please include a link to the document that…
How-to Get Support
* From anywhere on the website, click on the ticket icon on the top right corner of the page. * Make sure you're on the page that relates to your query or issue, this information gets added to your ticket. This is especially useful for supporting documents with issues. * Fill in the form by entering a descriptiv…
Resolving VAT Error When Uploading Documents
Introduction: If you encounter a VAT error while uploading your documents, it may be due to small rounding differences when calculating the VAT due. Adding a 0% VAT rate to your suppliers rules may correct the rounding issue. Step-by-Step Guide to Resolve the Issue: * Check Supplier's VAT Rules: Review the VAT …
How-to View All Tickets Opened by All Users from My Company
To view all tickets opened by all users from your company, you need to do a couple of things * You need to activate your customer account on our 3rd party ticketing system Happy Fox * Follow the link to view a ticket found in any email you have received following opening a ticket * Click to reset your passwor…
