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Introduction:
If you encounter a VAT error while uploading your documents, it may be due to small rounding differences when calculating the VAT due. Adding a 0% VAT rate to your suppliers rules may correct the rounding issue.
Step-by-Step Guide to Resolve the Issue:
- Check Supplier's VAT Rules:
Review the VAT rules for your supplier to ensure that a 0% VAT rate is selected.
Company Settings > Suppliers > Rules
- Add 0% VAT Rate (if needed):
If the supplier's rules do not include a 0% VAT rate, you need to select one. Access the supplier rules and choose the appropriate option for a 0% VAT rate.
- Retry Document Upload:
Once you have ensured the presence of a 0% VAT rate in the supplier's rules, attempt to upload your document(s) again.
- Contact Support (if needed):
If the issue persists even after adding the 0% VAT rate, reach out to our support team for further assistance. They will help investigate and resolve the VAT error.
