Alerts - "Invoice/Credit Note with this number already exists"
Aug 14, 2023
369
- Solution: Change the invoice or credit note number or delete the document
- How-to:
- From the Alerts page, click the document icon
to the right hand side of the alert. - Click the 'view' link on the error message while holding down 'CTRL' on your keyboard. This will open the document that was already in your account in a new tab.
- Compare both documents.
- If they are the same, go to your tab containing the duplicate document (the one in alerts) and delete it.
- If they are not the same, go to your tab containing the duplicate document (the one in alerts), edit the invoice or credit note number and click 'save' at the top of the page.
- If you're still unsure, feel free to reach out to your supplier for more information.
- From the Alerts page, click the document icon
