If you can't find a specific document in your account, try these troubleshooting steps:

1. Use the 'Emails From' and 'Date Received' filters in Search & Reporting to search for the document using the email address that sent it.
2. Make sure you're not including a supplier in your search. If your document is in the 'New Documents' folder, it doesn't have a supplier attached yet and will not be returned in your search results if you include a supplier.
3. Change the 'Documents To Include' filter from 'All (excluding deleted)' to 'All' to include deleted and rejected documents in your search results.
4. If you still can't find the document, confirm that you have approval rights for the supplier. If you're not sure, you can ask a colleague with Admin access to search for the document.
5. If you've tried all of the above steps and still can't find the document, make sure it was uploaded via Drag & Drop or emailed into your account.
6. If you've tried everything and still can't find the document, please raise a ticket from your account.

*Pro Tip: If you have a long invoice number, you can try searching for just the last four digits and we will still return any matching documents.