Overview

In SmartOffice, products cannot be deleted but can be activated or deactivated. Removing ledger accounts associated with a product does not remove the product itself. This guide will walk you through the steps to manage product activation and deactivation.

Activating or Deactivating a Product

To activate or deactivate a product in SmartOffice, follow these steps:

1. Click on the Cog Icon – This will open the system settings menu.

2. Select "Products" – Navigate to the products management page.

3. Find the Product – Scroll through the list or use the search function to locate the product you want to modify.

4. Deactivate a Product – To deactivate a product, simply untick the checkbox next to its name.

5. Reactivate a Product – To reactivate a product, click on 'Show inactive' in the top right of the screen, find the product and tick the checkbox next to it.

Important Notes

• Products cannot be deleted – They can only be activated or deactivated.

• Ledger accounts are separate – Removing ledger accounts does not deactivate a product. To delete a ledger code for a product, click on the "X" to the Right of the ledger boxes for that product.

• Changes take effect immediately – Once a product is deactivated, it will no longer be available for selection.

• Default Nominals not permitted - Do not assign the suppliers default Nominal Ledger to a product as it will be charged twice.

If you have any issues or need further assistance, please contact support.