If you’ve imported invoices into the system but noticed that they haven’t been successfully processed, you can manually requeue them for reprocessing. Follow these simple steps to requeue invoices:

Steps to Requeue Invoices:

• Access the System Settings

  • Locate the cog icon in the top-right corner of your screen. Click on it to open the dropdown menu.
    

• Navigate to the Processing Page

  • From the menu, select Processing. This will take you to a page listing all queued documents in the system.

• Identify the Document to Requeue

  • In the list of queued documents, locate the specific invoice or document that you want to reprocess.

• Requeue the Document

  • Next to each queued document, you will see a small cog icon.
  • Click on this icon to trigger the reprocessing of the selected document. The system will attempt to process it again.
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  • It may take a few moments for the documents to appear in the SmartOffice Workflow. If the document remains in this 'Processing' section, please contact support.