Dec 04, 2024
23
If a file fails to upload due to an issue such as "Connection to FTP not established" or any other reason, you can manually re-upload the file.
Steps to Reupload a File:
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Navigate to the Output Files Section:
- From the main dashboard, click on the cog icon (top-right corner of the screen).
- Select Output Files from the dropdown menu.
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Locate the Failed File:
- In the Output Files section, find the batch file that failed to upload. Look for batches marked with an error or failure message in the Result column.
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Click the Upload Button:
- On the row corresponding to the failed batch, locate the Upload button under the Actions column.
- Click the Upload button to retry sending the file.
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Verify the Status:
- Once you click the upload button, the system will attempt to resend the file.
- Check the Result column to ensure the file now shows "File successfully uploaded".