There is a known issue that occasionally occurs where approval tasks can be duplicated. This issue is currently being addressed and is expected to be resolved in version 2.26, which is scheduled for release in early September.

If you encounter documents in your approval folder that are stuck in an approval loop, please reach out to our support team by raising a support ticket. Our team can run a cleanup script to remove the duplicates.

We apologize for any inconvenience caused by this issue, we are committed to resolving this as soon as possible.